Frequently Asked Questions

Question 1

What areas do you cover?

Accepted Answer

We cover Bury St Edmunds and the wider Suffolk region, including Newmarket, Sudbury, Haverhill, Stowmarket, Thetford, Mildenhall, Brandon and Ipswich. We also extend our services to London, Norwich and Cambridge for larger commercial projects.

Question 2

Are you fully insured?

Accepted Answer

Yes. Fortiora Security is fully insured for all works carried out, including public liability insurance. You can have complete peace of mind that every installation, repair and maintenance visit is fully covered.

Question 3

Do you offer free site surveys?

Accepted Answer

Yes. We offer free, no-obligation site surveys across our entire coverage area. One of our engineers will visit your property, assess your security requirements and provide a tailored recommendation — with no pressure to proceed.

Question 4

Do you work with residential and commercial clients?

Accepted Answer

Yes. We work with homeowners, landlords, small businesses, retail premises, industrial sites and larger commercial organisations. Our solutions are tailored to the specific needs and budget of each client.

Question 5

What CCTV systems do you install?

Accepted Answer

We install all major types of CCTV systems including HD analog, IP/PoE, wireless and hybrid systems. We work with all leading brands and can recommend the most suitable technology for your property and budget.

Question 6

Can you repair my existing CCTV system?

Accepted Answer

Yes. We repair and service all makes and models of CCTV systems regardless of who originally installed them. Our engineers carry out thorough fault diagnosis to identify and resolve issues quickly.

Question 7

How long does a CCTV installation take?

Accepted Answer

Most residential CCTV installations are completed within a single day. Larger commercial installations may take two to three days depending on the number of cameras and complexity of the system. We will give you a clear timeframe before work begins.

Question 8

Can I view my CCTV cameras remotely?

Accepted Answer

Yes. All modern IP and HD systems we install support remote viewing via smartphone, tablet or PC. We configure remote access as part of every installation and provide a walkthrough so you know how to use it.

Question 9

Do you install intruder alarms?

Accepted Answer

Yes. We install, service and repair intruder alarm systems for both residential and commercial properties. We work with wired, wireless and hybrid alarm systems from all major manufacturers.

Question 10

Can you support access control and door entry systems?

Accepted Answer

Yes. We provide full installation, fault diagnosis and ongoing maintenance for access control systems including keypads, fob readers, biometric systems and video door entry intercoms.

Question 11

Can you integrate alarms with CCTV and access control?

Accepted Answer

Yes. We can design and install fully integrated security systems where your alarm, CCTV and access control work together. Integrated systems provide a higher level of security and are easier to manage from a single interface.

Question 12

Do you offer maintenance contracts?

Accepted Answer

Yes. We offer both annual and monthly maintenance contracts to keep your security systems in peak condition. Contracts include scheduled service visits, priority call-out response and discounted repair rates.

Question 13

What is included in a maintenance contract?

Accepted Answer

Our maintenance contracts include regular scheduled inspections, cleaning and testing of all system components, firmware and software updates where applicable, priority response for call-outs and discounted rates on any parts or repairs required.

Question 14

What is the difference between your annual and monthly contracts?

Accepted Answer

Our annual contract is paid upfront and offers the best overall value. Our monthly contract spreads the cost across the year with no large upfront payment. Both include the same level of service and priority support.

Question 15

How quickly can you respond to a call-out?

Accepted Answer

We aim to respond to all call-outs the same day or next working day. Clients on a maintenance contract receive priority response. For urgent security failures we will always do our best to attend as quickly as possible.

Question 16

How do I get a quote?

Accepted Answer

You can request a quote by completing our online contact form, calling us directly on +44 7477 010150 or emailing info@fortiorasecurity.co.uk. We also offer free on-site surveys where we can provide a detailed, accurate quotation.

Question 17

Do you charge for call-outs?

Accepted Answer

Call-out charges depend on the nature of the work and whether you hold a maintenance contract. Maintenance contract clients benefit from included call-outs as part of their agreement. Please contact us for details on our current call-out rates.

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